FLSUPPORT_TICKETCREATEDCUSTOMER

Class FLSUPPORT_TICKETCREATEDCUSTOMER


Source Source

File: src/integrations/fluent-support/triggers/flsupport-ticketcreatedcustomer.php

class FLSUPPORT_TICKETCREATEDCUSTOMER {
	/**
	 * Integration code
	 *
	 * @var string
	 */
	public static $integration = 'FLSUPPORT';
	/**
	 * @var string
	 */
	private $trigger_code;
	/**
	 * @var string
	 */
	private $trigger_meta;
	/**
	 * Set up Automator trigger constructor.
	 */
	public function __construct() {
		$this->trigger_code = 'FLSTTICKETCREATEDCUST';
		$this->trigger_meta = 'FLSTTICKETCREATEDCUST_META';
		$this->define_trigger();
	}
	/**
	 * Define and register the trigger by pushing it into the Automator object
	 */
	public function define_trigger() {
		$trigger = array(
			'author'              => Automator()->get_author_name( $this->trigger_code ),
			'support_link'        => Automator()->get_author_support_link( $this->trigger_code, 'integration/fluent-support/' ),
			'integration'         => self::$integration,
			'code'                => $this->trigger_code,
			/* translators: Logged-in trigger - Fluent Support */
			'sentence'            => esc_attr__( 'A ticket is opened by a customer', 'uncanny-automator' ),
			/* translators: Logged-in trigger - Fluent Support */
			'select_option_name'  => esc_attr__( 'A ticket is opened by a customer', 'uncanny-automator' ),
			'action'              => 'fluent_support/ticket_created',
			'priority'            => 20,
			'accepted_args'       => 2,
			'validation_function' => array( $this, 'fsupport_ticket_opened' ),
			'options'             => array(),
		);
		Automator()->register->trigger( $trigger );
	}
	/**
	 * Validation function when the trigger action is hit
	 *
	 * @param $ticket
	 * @param $person
	 */
	public function fsupport_ticket_opened( $ticket, $person ) {
		$user_id = get_current_user_id();
		// Logged in users only.
		if ( ! $user_id ) {
			return;
		}
		$request_uri = isset( $_SERVER['REQUEST_URI'] ) ? sanitize_text_field( wp_unslash( $_SERVER['REQUEST_URI'] ) ) : '';
		if ( ! strstr( $request_uri, '/customer-portal/tickets' ) ) {
			return; // ticket is not opened by customer.
		}
		if ( ! is_object( $person ) || ! is_object( $ticket ) ) {
			return;
		}
		$pass_args = array(
			'code'           => $this->trigger_code,
			'meta'           => $this->trigger_meta,
			'user_id'        => $user_id,
			'ignore_post_id' => true,
			'is_signed_in'   => true,
		);
		$args = Automator()->maybe_add_trigger_entry( $pass_args, false );
		if ( $args ) {
			foreach ( $args as $result ) {
				if ( true === $result['result'] ) {
					$trigger_meta = array(
						'user_id'        => $user_id,
						'trigger_id'     => $result['args']['trigger_id'],
						'trigger_log_id' => $result['args']['get_trigger_id'],
						'run_number'     => $result['args']['run_number'],
					);
					$trigger_meta['meta_key']   = 'FLSUPPORTTICKETID';
					$trigger_meta['meta_value'] = $ticket->id;
					Automator()->insert_trigger_meta( $trigger_meta );
					$trigger_meta['meta_key']   = 'FLSUPPORTPERSONID';
					$trigger_meta['meta_value'] = $person->id;
					Automator()->insert_trigger_meta( $trigger_meta );
					Automator()->maybe_trigger_complete( $result['args'] );
					break;
				}
			}
		}
	}
}

Methods Methods