FLSUPPORT_TICKETCREATEDCUSTOMER
Class FLSUPPORT_TICKETCREATEDCUSTOMER
Source Source
File: src/integrations/fluent-support/triggers/flsupport-ticketcreatedcustomer.php
class FLSUPPORT_TICKETCREATEDCUSTOMER { /** * Integration code * * @var string */ public static $integration = 'FLSUPPORT'; /** * @var string */ private $trigger_code; /** * @var string */ private $trigger_meta; /** * Set up Automator trigger constructor. */ public function __construct() { $this->trigger_code = 'FLSTTICKETCREATEDCUST'; $this->trigger_meta = 'FLSTTICKETCREATEDCUST_META'; $this->define_trigger(); } /** * Define and register the trigger by pushing it into the Automator object */ public function define_trigger() { $trigger = array( 'author' => Automator()->get_author_name( $this->trigger_code ), 'support_link' => Automator()->get_author_support_link( $this->trigger_code, 'integration/fluent-support/' ), 'integration' => self::$integration, 'code' => $this->trigger_code, /* translators: Logged-in trigger - Fluent Support */ 'sentence' => esc_attr__( 'A ticket is opened by a customer', 'uncanny-automator' ), /* translators: Logged-in trigger - Fluent Support */ 'select_option_name' => esc_attr__( 'A ticket is opened by a customer', 'uncanny-automator' ), 'action' => 'fluent_support/ticket_created', 'priority' => 20, 'accepted_args' => 2, 'validation_function' => array( $this, 'fsupport_ticket_opened' ), 'options' => array(), ); Automator()->register->trigger( $trigger ); } /** * Validation function when the trigger action is hit * * @param $ticket * @param $person */ public function fsupport_ticket_opened( $ticket, $person ) { $user_id = get_current_user_id(); // Logged in users only. if ( ! $user_id ) { return; } $request_uri = isset( $_SERVER['REQUEST_URI'] ) ? sanitize_text_field( wp_unslash( $_SERVER['REQUEST_URI'] ) ) : ''; if ( ! strstr( $request_uri, '/customer-portal/tickets' ) ) { return; // ticket is not opened by customer. } if ( ! is_object( $person ) || ! is_object( $ticket ) ) { return; } $pass_args = array( 'code' => $this->trigger_code, 'meta' => $this->trigger_meta, 'user_id' => $user_id, 'ignore_post_id' => true, 'is_signed_in' => true, ); $args = Automator()->maybe_add_trigger_entry( $pass_args, false ); if ( $args ) { foreach ( $args as $result ) { if ( true === $result['result'] ) { $trigger_meta = array( 'user_id' => $user_id, 'trigger_id' => $result['args']['trigger_id'], 'trigger_log_id' => $result['args']['get_trigger_id'], 'run_number' => $result['args']['run_number'], ); $trigger_meta['meta_key'] = 'FLSUPPORTTICKETID'; $trigger_meta['meta_value'] = $ticket->id; Automator()->insert_trigger_meta( $trigger_meta ); $trigger_meta['meta_key'] = 'FLSUPPORTPERSONID'; $trigger_meta['meta_value'] = $person->id; Automator()->insert_trigger_meta( $trigger_meta ); Automator()->maybe_trigger_complete( $result['args'] ); break; } } } } }
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Methods Methods
- __construct — Set up Automator trigger constructor.
- define_trigger — Define and register the trigger by pushing it into the Automator object
- fsupport_ticket_opened — Validation function when the trigger action is hit