FLSUPPORT_TICKETCLOSEDCUSTOMER

Class FLSUPPORT_TICKETCLOSEDCUSTOMER

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    File: src/integrations/fluent-support/triggers/flsupport-ticketclosedcustomer.php

    class FLSUPPORT_TICKETCLOSEDCUSTOMER {
    
    	/**
    	 * Integration code
    	 *
    	 * @var string
    	 */
    	public static $integration = 'FLSUPPORT';
    
    	/**
    	 * @var string
    	 */
    	private $trigger_code;
    	/**
    	 * @var string
    	 */
    	private $trigger_meta;
    
    	/**
    	 * Set up Automator trigger constructor.
    	 */
    	public function __construct() {
    		$this->trigger_code = 'FLSTTICKETCLOSEDCUST';
    		$this->trigger_meta = 'FLSTTICKETCLOSEDCUST_META';
    		$this->define_trigger();
    	}
    
    	/**
    	 * Define and register the trigger by pushing it into the Automator object
    	 */
    	public function define_trigger() {
    
    		$trigger = array(
    			'author'              => Automator()->get_author_name( $this->trigger_code ),
    			'support_link'        => Automator()->get_author_support_link( $this->trigger_code, 'integration/fluent-support/' ),
    			'integration'         => self::$integration,
    			'code'                => $this->trigger_code,
    			/* translators: Logged-in trigger - Fluent Support */
    			'sentence'            => esc_attr__( 'A ticket is closed by a customer', 'uncanny-automator' ),
    			/* translators: Logged-in trigger - Fluent Support */
    			'select_option_name'  => esc_attr__( 'A ticket is closed by a customer', 'uncanny-automator' ),
    			'action'              => 'fluent_support/ticket_closed_by_customer',
    			'priority'            => 20,
    			'accepted_args'       => 2,
    			'validation_function' => array( $this, 'fsupport_ticket_closed_customer' ),
    			'options'             => array(),
    		);
    
    		Automator()->register->trigger( $trigger );
    	}
    
    	/**
    	 * Validation function when the trigger action is hit
    	 *
    	 * @param $ticket
    	 * @param $person
    	 */
    	public function fsupport_ticket_closed_customer( $ticket, $person ) {
    
    		$user_id = get_current_user_id();
    
    		// Logged in users only.
    		if ( ! $user_id ) {
    			return;
    		}
    
    		if ( ! is_object( $person ) || ! is_object( $ticket ) ) {
    			return;
    		}
    
    		$pass_args = array(
    			'code'           => $this->trigger_code,
    			'meta'           => $this->trigger_meta,
    			'user_id'        => $user_id,
    			'ignore_post_id' => true,
    			'is_signed_in'   => true,
    		);
    
    		$args = Automator()->maybe_add_trigger_entry( $pass_args, false );
    
    		if ( $args ) {
    			foreach ( $args as $result ) {
    				if ( true === $result['result'] ) {
    
    					$trigger_meta = array(
    						'user_id'        => $user_id,
    						'trigger_id'     => $result['args']['trigger_id'],
    						'trigger_log_id' => $result['args']['get_trigger_id'],
    						'run_number'     => $result['args']['run_number'],
    					);
    
    					$trigger_meta['meta_key']   = 'FLSUPPORTTICKETID';
    					$trigger_meta['meta_value'] = $ticket->id;
    					Automator()->insert_trigger_meta( $trigger_meta );
    
    					$trigger_meta['meta_key']   = 'FLSUPPORTPERSONID';
    					$trigger_meta['meta_value'] = $person->id;
    					Automator()->insert_trigger_meta( $trigger_meta );
    
    					Automator()->maybe_trigger_complete( $result['args'] );
    					break;
    				}
    			}
    		}
    	}
    }
    

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