uap_option_all_flsupport_ticket_priorities

Description

Usage

add_filter( 'uap_option_all_flsupport_ticket_priorities', 'your_function_name', 10, 1 );

Parameters

$option (mixed)

This parameter contains the label for the ticket priority option.

Return Value

The filtered value.

Examples

<?php
/**
 * Example of filtering Uncanny Automator's Fluent Support ticket priorities.
 * This example will add a new custom priority option to the list.
 *
 * @param array $ticket_priorities The array of existing ticket priorities.
 * @return array The modified array of ticket priorities.
 */
add_filter( 'uap_option_all_flsupport_ticket_priorities', function( $ticket_priorities ) {

    // Check if the input is an array, as expected.
    if ( ! is_array( $ticket_priorities ) ) {
        return $ticket_priorities;
    }

    // Add a new custom priority.
    // The keys are typically slugified versions of the priority names.
    $ticket_priorities['very_high'] = array(
        'ID'   => 'very_high', // Internal identifier
        'name' => esc_html__( 'Very High', 'your-text-domain' ), // User-facing label
        'slug' => 'very_high', // Used for matching/identification
    );

    // You could also modify existing priorities, for example, by changing their labels:
    // if ( isset( $ticket_priorities['normal'] ) ) {
    //     $ticket_priorities['normal']['name'] = esc_html__( 'Standard', 'your-text-domain' );
    // }

    return $ticket_priorities;
}, 10, 1 );

Placement

This code should be placed in the functions.php file of your active theme, a custom plugin, or using a code snippets plugin.

Source Code

uncanny-automator-pro/src/integrations/fluent-support/helpers/flsupport-pro-helpers.php:56

public function all_ticket_priorities( $label, $option_code, $args = array() ) {

		if ( ! $label ) {
			$label = esc_attr__( 'Priority', 'uncanny-automator-pro' );
		}

		$args = wp_parse_args(
			$args,
			array(
				'uo_include_any' => false,
				'uo_any_label'   => esc_attr__( 'Any priority', 'uncanny-automator-pro' ),
			)
		);

		$options = array();

		if ( $args['uo_include_any'] ) {
			$options[-1] = $args['uo_any_label'];
		}

		$option = array(
			'option_code'     => $option_code,
			'label'           => $label,
			'input_type'      => 'select',
			'required'        => true,
			'options'         => $this->get_all_ticket_priorities_options( $options ),
			'relevant_tokens' => array(),
		);

		return apply_filters( 'uap_option_all_flsupport_ticket_priorities', $option );
	}